Pack The Halls With lots Of Folly
Have
you ever felt like you were the object of a big pin ball game? In
fact bouncing from side to side would best describe my shopping
experience on Black Friday afternoon. I was going shopping with my
future daughter in law, Sara, who was running late. I saw an
attendant pass my car with an electronic cart so I asked if he would
bring it to me and he did. I proceeded to go into the store and do
some shopping. While waiting for Sara to arrive I went into the men's
department to shop. The aisles were so narrow with the clothing racks
all close together. I had to maneuver the cart several times, I
went forward, hit a clothing rack then back up to bump off another
rack, repeat, turn wheels, hit a rack, repeat again. Each time I
bounced off the racks like a pin ball off a bumper. It's like a
Humvee trying to fit into a parking spot designed for a Honda. I
finally was able to turn the cart and started down an aisle when the
wheel of the cart caught onto one of the clothing racks dragging it
behind me. I had to rearrange the men's department just to to turn
around. Released from the snares of the devilish racks I moved
forward to get out. As I approached the end of the aisle I saw it was
closed off and packed with foolish sale items offered on Black
Friday. “You've got to be kidding”, I stated out loud. You
guessed it, I had to back up and try all over again to turn the cart
so I could be free of this nightmare. Backing up, I banged into a
rack causing me and the cart to jolt. One man near by started
laughing. Most people just looked the other way. I'm sure if someone
video taped this and posted on You Tube it would bring much laughter to
those watching. I was so exhausted and flustered by this time. I
worked up a sweat and had to use the restroom. I found Sara and told
her I needed to use the facility. So both of us proceeded to go into
the woman’s room. Unfortunately this experience was worse. I was
unable to even get into the restroom they have a small hallway and
the cart is way too big to fit. I had to back out of the bathroom
and into a maintenance closet so that I can try and turn the cart. I
had to physically get out of the cart where Sara and I had to pull it
manually to straighten it out. With my legs crossed, I kept praying I
wouldn't fall or loose control of my bladder. Sara is saying “Mom
be careful, what are you doing? Get back in there and let me pull
it.” She's just a tiny little thing and I could not see her being
able to pull the cart with my butt in it. Between the both of us we
were able to get out of that predicament. Once again others are
standing near by but no one offered to help, there weren't any store
clerks around either . During this whole experience the only person
who showed any sympathy was a little girl shopping with her baby
brother. I was backing out of the aisle and hit the shelving unit.
She comes running over, “ Are you OK?" she asks. Her parents
should be very proud of her. I know I was. I wanted to give her a big
hug but instead made it a point of telling her how kind she was to
ask. Having worked up an appetite and still needing to use the
restroom we left there and went to a near by restaurant.
I
decided to write a letter, sharing of my horrible experience, to the
guest relations department for that store. I received a reply
stating that they were very sorry for my experience but they meet the
requirements for the ADA (American Disability Act) and in the future
if I have any problems they have Redbox telephones to use to call
somebody and they can come and help me. Well while I'm stuck in the
men's department there is no red phone for me to have access to nor
do they have red phone's in the woman’s restroom . I then called
customer relations in the corporate office and explained my situation
to them. I'm not looking to cause trouble or report them to ADA but
look into the situation and find solutions. They need smaller carts,
instead of the Cadillac version expected to fit into the narrow
aisles. I also suggested to make the restrooms more handicapped
accessible where buttons could be installed on the outside of the
doors enabling them to open automatically. Once again I received, "Thank
you for your response. We are sorry for what you went through. We
really do care what our customers think. I will pass this information
on to our corporate office". Unfortunately I don't think that
anything will change. This store is
one of the few stores that offer the electronic carts plus they have
the automatic door opener to get into the store. The way it is now
I'm like hurricane run wild. Shoppers beware!